Policies & Privacy Statement

RETURNS POLICY

All sheet metal products are foundations only, and may need to be modified for a proper fit. Take precautions as all sheet metal and steel parts may have razor sharp edges. No refunds or exchanges for metal or custom ordered products. All sales are final. Under no circumstance, will any product that has been modified or abused (e.G. Cut, painted, bent, cracked, sanded, etc.) be exchanged or credited. Test fit parts before modifying!

Under certain circumstances that Enhanced Customs authorizes a product return, a 30% restocking fee will apply. This could be in a credit card return or store credit and is up to the discretion of Enhanced Customs. All shipping charges are the responsibility of the customer. If an item that has “FREE SHIPPING” is returned, we will give you credit minus the original shipping cost that we incurred.

All items are assumed to have no warranty unless specified otherwise. All warranties are manufacture warranties only. All orders are double checked for accuracy and quantities prior to shipping, so if there is any discrepancies, we must be contacted within 24 hours of delivery and you must keep all manufacture boxes and packaging material!!! All non-branded products are considered “special ordered items”, therefore non-refundable and non-returnable. All orders are shipped prepaid only.

Please contact us before returning any products. (727) 230-6886 or email returns@enhancedcustoms.com

Parts Missing? Damaged?

If you receive your order with parts missing or the package/product is damaged, please take the following steps to ensure your eligibility for a replacement:

#1. If the delivery driver is still present, have him report on his/her computer that the package is damaged/shorted.

#2. DO NOT throw away anything! Boxes, packing material, etc. Save it all just in case a UPS rep needs to come out and inspect it.

#3. You must call and notify us within 24 hours if a part is missing or damaged, in order for a claim to be filed. (727) 230-6886 Mon-Fri 9-5pm EST.

PLEASE NOTE: Shipping damage is not a “warranty issue”. Items that are damaged in shipping do not have a valid warranty, and a damage claim must be filed within 24 hours to be eligible to receive a replacement.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International customers: Enhanced Customs is not responsible for any taxes and duty charges. These fees are from your government not Enhanced Customs. All orders are double checked for accuracy and quantities prior to shipping, so if there is any discrepancies, we must be contacted within 24 hours of delivery and you must keep all boxes and packaging material!!! All orders are shipped prepaid only. Shipping carriers will vary (UPS, DHL, USPS or freight).

PRIVACY NOTICE
This privacy notice discloses the privacy practices for EnhancedCustoms.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you opt in to our email contact list, we will not contact you via email in the future to tell you about specials, new products or services, unless there are changes to this privacy policy. We may email you about updates to the products you purchased, or service intervals for the products Enhanced Customs installed.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via frank@enhancedcustoms.com or calling 727-230-6886:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 727-230-6886 or eric@enhancedcustoms.com.