Returns & Shipping

RETURNS POLICY

All sheet metal products are foundations only, and may need to be modified for a proper fit. Take precautions as all sheet metal and steel parts may have razor sharp edges. No refunds or exchanges for metal or custom ordered products. All sales are final. Under no circumstance, will any product that has been modified or abused (e.G. Cut, painted, bent, cracked, sanded, etc.) be exchanged or credited. Test fit parts before modifying!

Under certain circumstances that Enhanced Customs authorizes a product return, a 30% restocking fee will apply. This could be in a credit card return or store credit and is up to the discretion of Enhanced Customs. All shipping charges are the responsibility of the customer. If an item that has “FREE SHIPPING” is returned, we will give you credit minus the original shipping cost that we incurred.

All items are assumed to have no warranty unless specified otherwise. All warranties are manufacture warranties only. All orders are double checked for accuracy and quantities prior to shipping, so if there is any discrepancies, we must be contacted within 24 hours of delivery and you must keep all manufacture boxes and packaging material!!! All non-branded products are considered “special ordered items”, therefore non-refundable and non-returnable. All orders are shipped prepaid only.

Please contact us before returning any products. (727) 230-6886 or email returns@enhancedcustoms.com

Parts Missing? Damaged?

If you receive your order with parts missing or the package/product is damaged, please take the following steps to ensure your eligibility for a replacement:

#1. If the delivery driver is still present, have him report on his/her computer that the package is damaged/shorted.

#2. DO NOT throw away anything! Boxes, packing material, etc. Save it all just in case a UPS rep needs to come out and inspect it.

#3. You must call and notify us within 24 hours if a part is missing or damaged, in order for a claim to be filed. (727) 230-6886 Mon-Fri 9-5pm EST.

PLEASE NOTE: Shipping damage is not a “warranty issue”. Items that are damaged in shipping do not have a valid warranty, and a damage claim must be filed within 24 hours to be eligible to receive a replacement.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International customers: Enhanced Customs is not responsible for any taxes and duty charges. These fees are from your government not Enhanced Customs. All orders are double checked for accuracy and quantities prior to shipping, so if there is any discrepancies, we must be contacted within 24 hours of delivery and you must keep all boxes and packaging material!!! All orders are shipped prepaid only. Shipping carriers will vary (UPS, DHL, USPS or freight).

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